Some people think about the public system the same way they think about a shop.
They think their claim to the system is the same as in a shop – they paid the taxes, as if they were the price of commercial goods, and the public servant then has to deliver to the need of themselves, as if he or she was a shopkeeper, and they see themselves as customers.
To me this is normally a complete misunderstanding.
A sale, a situation where something is sold, contains selfishness in that the shopkeeper demands money for whatever is sold, and everybody knows and accepts that the surplus minus taxes is going to him or her. This of course gives the situation its basic logic.
You may have discussions about cheating or honesty, about the level of taxation and the rules that regulate the type of trade going on, but the basics is still that someone produces something and demands money for it, which everyone accepts despite the likings or dislikings of a specific shop or businessman.
In government and in the social welfare system there are rules that apply to everyone, and the purpose of it is basically to serve all citizens. Here is also room for many political discussions, but this was the purpose of making the system in the first place.
You shouldn’t have to cut a deal with a civil servant, fixed rules are in this connetction much easier to handle for everyone. They are predictable and not negotiable, which makes the system both more fair and more efficient, you don’t have to waste too much time quarreling if everyone knows that this is the case, you simply stick to the rule.
Reality is of course not always exactly like this, but to let go of those principles entirely is messing up a system which here in Norway used to work fairly good if you knew how it worked.